Shipping policy

Processing Times

• Orders are processed within 1–2 business days (excluding weekends and holidays).

• You’ll receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

• Free shipping on U.S. orders over $100 (before tax and after discounts).

• Standard shipping rates apply to orders under $100 and to international orders.

• Delivery times are estimates provided by the carrier and may vary depending on location.

Domestic Shipping

• We currently ship anywhere in the United States.

• Most orders arrive within 3–7 business days after processing.

International Shipping

• International shipping is available to select countries.

• Customers are responsible for customs duties, import taxes, and brokerage fees, which vary by destination.

• Delivery times vary widely (typically 7–21 business days).

Subscription Orders

• Subscription orders ship automatically according to the schedule you select (weekly, bi-weekly, monthly, etc.).

• You may update, skip, or cancel future subscription shipments any time before your next renewal date.

• Subscription orders under $100 are subject to standard shipping rates; orders over $100 qualify for free U.S. shipping.

Order Issues & Delays

• We are not responsible for delays caused by carriers, weather, customs, or events outside our control.

• If your package is lost or damaged in transit, please contact us at shop@terralava.com and we’ll work with the carrier to resolve the issue.

Incorrect Addresses & Undeliverable Packages

• Please double-check your shipping address when placing your order. We are not responsible for packages shipped to incorrect addresses provided by the customer.

• Unclaimed, refused, or returned-to-sender packages may be reshipped at the customer’s expense or refunded minus shipping costs.

Risk of Loss

• Title and risk of loss transfer to you once the package is handed off to the carrier.